Your system has many powerful features ready to use, here we’ve
summarised our top tips to ensure you keep your guest delighted on every stay. 1.
Implement a room maintenance program. Sidekick
is pre-installed with maintenance checklists ready to go. Learn about the Room View page. 2.
Setup daily checklists, and daily rounds for all areas of the hotel The
Planned Work module is very flexible to create checklists according to your
needs, learn how to create your own checklists. 3.
Empower everyone to submit requests quickly using the mobile app Sidekick
includes unlimited users, so all staff can submit requests from their phone
very quickly. It’s much better if the guest never sees the problem. Learn about Submit Request Preferences 4.
Setup auto-assignment rules to send requests directly to staff. When
a request or defect is submitted, ensure its assigned as quickly as possible so
the guest is not waiting any longer than needed. Learn about Work Descriptions here Learn about work allocation and message delivery 5.
Use advanced notifications such as Push Notifications, Email or SMS
alerts These
message notifications ensure new requests are sent directly to the engineer’s
mobile device responsible for carrying out the work. Learn more about Push Notifications here 6.
Monitor on-time completion with escalation rules. If
requests are not completed within the expected timeframe, escalation messages
can be sent automatically to inform supervisors and managers. 7.
Keep the request originator notified and obtain feedback directly from
guests. When
the request is complete send a message to the originator, to check-in with the
guest. If the request cannot be completed, a message can also be sent. 8.
Analyse reports for continuous improvement
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