Notes for ESCAP server OS upgrade

General - Notes for ESCAP server OS upgrade

Here are the things to do before and after the server OS upgrade:

      1. Before OS upgrade, you need to back up the ESCAP data, ESCAP package and license.
      2. After OS upgrade, re install SQL server, restore the data of ESCAP, and re-install the ESCAP system.

If your hotel needs our assistance, we can also assign a special person to assist you. There will be a fee for this.


The fee is generally $200 per hour, which is expected to take 2-3 hours to complete.


If you have any questions, please contact ESCAP technical support escap.asia@q2solutions.com.au





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