Recommended network connections

Sidekick and Escap Technical Requirements

Overview

Q2 Solutions software solutions are cloud applications running on Amazon Web Services.  To use our core solution, you are only required to have an internet connection, and a supported internet browser, with a recommended screen resolution.

Q2 Solutions offers several add-on modules and additional features such as push notifications, email, SMS, Single Sign On and PMS interfaces.  To use each of these features, the additional technical requirements are listed in this document.

 

Internet Connection

·          All computers and mobile devices must be able to access the internet.  

·         Minimum recommended bandwidth is 10Mbps for download and 10Mbps for upload.

 

Browsers

Browser

Browser/OS Version

Device

Chrome

51+

Desktop

Firefox

47+

Desktop

Edge

89+

Desktop / Mobile

Chrome (Android)

51+

Mobile / Tablet

Safari (iOS)

6+

iPhone / iPad

  

Screen Resolutions

Type

Minimum Resolution (pixels)

Desktop

1024 x 768

Smartphone

320 x 480

Tablet

768 x 1024

 

Other Requirements

·          For off-line storage, a minimum of 500 MB of free storage space on the computer or mobile device is recommended.

 

Please read the attached technical specification for more information.

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