General_Comparison

ESCAP on-premise compared to ESCAP Cloud


CATEGORY 
ESCAP ON-PREMISE 
ESCAP CLOUD 
TECHNOLOGY, SERVER and INSTALLATION 
Accessible only at hotel premises 
Hotel IT team required for all updates 
Hotel is required to provide a server, IT resources, backups, etc. 
Hotel IT needs to install application on all computers  
Accessible from any location that has internet 
Q2 ESCAP manages the cloud 
Q2 provides all servers, only requirement is an internet connection 
Only need an URL (link) to use the app on any computer 
IVR 
A separate PABX phone module available to submit new work requests 
Not available 
PMS integration 
Opera on-premise 
Opera on-premise 
MOBILE PHONE APP 
Not available 
Available for all day-to-day functions 
NOTIFICATIONS 
Received jobs via Email and SMS notification only
Email notification and in-app messaging (Wechat notification coming) 
SERVICE CENTRE 
Available 
Available 
WORK REQUESTS 
Available 
Available on Desktop and Mobile 
WORK REQUEST PHOTOS 
Not available 
Photo of the problem and also of the completed work 
QR CODES 
Not available 
Available on assets, and inventory / stock items 
START/STOP WORK 
Not available 
Unlimited start/stop on every job 
MONTHLY ENERGY 
Available 
Only available in Portal 
PMM 
Available 
Available, renamed to Rooms View 
FPMM 
Available 
Available 
PM 
Available 
Available 
Reports 
Available 
Available 
Software Upgrades and New Versions 
Only if required 
The future of using our software 
Helpdesk and Support 
Only as required 
Available and unlimited 
Training videos and knowledge articles 
Not available 
Available and growing, currently 30+ videos 
Partner Integration 
Not available 
Available for Duty Manager incident reports, Housekeeping Cleaning module and more 
 
 
 

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