Desktop Menu

 The V18 desktop horizontal menu has been replaced with a left vertical menu in version 19.

Version 18 desktop menu

Version 19 desktop menu

Read more in this article comparison between the version 18 menu and the version 19 menu.

Improved Asset Details

The Asset Details page has been re-designed for easier access to important information.  Features now include…

-      Summary section at the top with common asset information such as location, condition and photo

-      Additional tabs for Outstanding work requests and planned work and Complete work requests and planned work

-      Edit button to quickly make changes to the asset

Asset Details > Outstanding tab with count 

Asset Details > Completed tab with count

Asset Mobile and QR Code Support

 With QR Codes attached to your assets, you can now use your phone to quickly.

-      Lookup any asset’s information via scanning the QR Code

-      See the full asset information, including photos and documentation

-      Review the outstanding work and complete work information on this asset, and sub-assets of this asset

-      For outstanding work, action the work request or planned work order

New Work Request Improved Search

In Icon Navigation (change settings in User Preferences), you can now search on the Request/Defect Category page.  This means if you already know the job, just start typing to quickly find the request description and create new work requests.

 The search is now case-insensitive which means UPPER case and lower case searches will return all matches.

Work Request Inbox (Mobile) Additional Information

The list page now shows Additional Information directly without having to open the request.

Work Request Allocate Page

The list of employee names now shows the number of not complete allocated work requests and not complete allocated planned work for each person.

Work Request History Re-open

If Work Requests are completed in error or accidentally, you can now re-open a completed work request.

Open the Work Request History you wish to re-open

Click the re-open button

Enter a reason, and click Yes.

The Work Request status will change to “In Progress” and the work request will appear on the Action List page and Mobile Request Inbox page once again.

Planned Work Detail on Desktop and Mobile

It’s now easier and faster to action planned work on both Desktop and Mobile platforms with re-designed Planned Work Detail, Update and Complete pages.

The pages all have important information in the new Summary section at the top of the page.

 The updated Recent Work tab, now clearly lists completed and not complete work requests and planned work, with drill-down features to action these jobs (click or tap the job).

Planned Work Complete with Tasks

When Planned Work contains tasks, its now mandatory to select which tasks are completed prior to completing the work order. 

On a Rooms Maintenance work order, it’s now easier to select tasks requiring additional work

Planned Work Rooms Tasks Requiring More Work

When a task on a Planned Work Rooms Maintenance work order is selected as “Work Request Required” (on both Desktop and Mobile), it’s now easier to create the new work request so it can be allocated and actioned. 

1.     Select the Priority

2.     Click the Select Request Description button and choose the defect from the list

3.     Click the Green tick to create new work requests

Planned Work Calendar

Month Summary information has been enhanced to show information more clearly.

1.     Select the 3 lines (hamburger) next to the month name (for example April 2025)

2.     The Month Summary will appear

3.     Hover the mouse over the words on the screen for a more detailed description.

Updated summary statistics now appear for each month.

For past months:

The number of Completed planned work and Due planned work in that month

For the current month:

The number of Completed planned work and Scheduled planned work in that month

For future months:

The number of scheduled planned work in that month

Planned Work Rooms View

Improved Filter options including Save as Default now available.

Updated calculations and labels for Rooms Due, Rooms Completed, Rooms Cancelled, Rooms Outstanding and Rooms without Planned Work.

New Setup Menu Replaces v18 Admin Menu

All configuration and setup pages (other than planned work routines) are now centralized into a single page, making it easier to find the area you want.

Read the article V19 Setup Menu in Detail for more information including features, name changes and improved flexibility.

BPN Maestro Integration

Sidekick now supports integrated work requests between BPN and Sidekick.  New work requests created in BPN and sent to Sidekick, and when a work request is actioned in Sidekick it is returned to BPN.

BPN provides powerful tools helping you to simplify your hotel operations, supporting your frontline staff in working more efficiently while providing the analytics you need to continue improving.

BPN Maestro integrated modules include:-

1. Duty Manager Logbook | Incident Reporting
2. Guest Request Manager (all departments)
3. Housekeeping Cleaning+
4. QR Feedback Cards | In-house Mini Survey
5. PostStay Email
6. Courtesy Call Logbook

https://q2solutions.com.au/bpn-maestro/