Accessing the To -Do List page has been moved underneath the new “Welcome” menu item. The To-Do List page has not had significant changes in this release.
The count of records in the To-Do list has been fixed when switching application languages
New work requests that are automatically allocated are now correctly displayed when using the Allocated To filter
The Service Centre area has not had significant changes in this release.
The Requester Department is now a mandatory field when creating new work requests.
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V18 |
V19 |
Description |
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Asset List |
Asset Hierarchy |
This page continues to show assets in a hierarchy grouping by Location or by Register View. |
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Manage QR Code / barcode |
Asset List |
This page continues to list assets, and new features will continue to be added |
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Add Asset |
New Asset |
The page to create a new asset |
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- |
Asset Valuations |
Copied from the Reports menu |
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- |
Asset Setup |
New page shows all configuration pages for Assets |
Asset images now support the following file types:
.jpg, .jpeg and .png images without any image size restrictions
Please see the Major Features article for significant changes to the Asset Details page.
Asset Hierarchy > Edit page:
The save icon was sometimes unresponsive after any data change on the PM tab
Asset Import:
Importing sub-assets for a parent asset now works when the sub-asset does not contain a description.
After importing assets, the system no longer creates an empty Excel sheet
When importing assets, the import now correctly identifies the model number with the manufacturer.
When importing assets, it is no longer required to include the Request Type
See the article Major Features for a list of all major changes to Work Requests.
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V18 |
V19 |
Description |
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List – Submit Request |
Current Requests |
Show a list of work requests created for the current user, or the current users’ department |
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List – Action Request |
Action List |
Show a list of requests not complete with action buttons to process or update |
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Action |
No longer available |
Instead, use Action List to process requests |
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Start Shift, Change Shift, Stop Shift |
Moved to the new Welcome menu |
Same functionality now accessible from the Welcome menu |
Creating a new work request
It is now possible to search for request descriptions in Icon Navigation without selecting any icon
Searching request descriptions is now case-insensitive which means it no longer matters if you type in UPPER case or lowercase
QR Code / Barcode scanning window is larger to more easily scan codes
On all Android phones, it is now easier to take a photo while creating a new work request (no longer need to take the photo first and then choose from the gallery).
Mobile Request Inbox
Now shows Additional Information directly on the List page
Mobile Offline Mode
Corrected an issue where off-line functionality was disabled, off-line work requests has been restored and working correct once again for submitting requests, viewing inbox requests, sent requests, completing requests, and updating requests in offline mode.
Support for offline mode for the following items remains in development add/edit/delete contractors when updating and completing, start and stop work requests.
Automatic Allocation Notifications without a user account
When work requests are automatically allocated to an employee without a user account, all notifications are now correctly sent.
Mobile – Inbox Requests
Now correctly sorts by Allocated To and shows requests without a Requester Department. This can occur when a request is created via the Service Centre page.
Allocated To page
The employee name drop-down list is now sorted alphabetically
Functions for Allocate and Re-allocate work requests in bulk have been corrected when selecting more than 20 work requests
Images
Fixed an issue when showing images on a work requests that were saved via ‘drag and drop’
When editing a Work Request,
Drop-down lists now all appear in alphabetical order or the correct sort order for priority.
All saved images appear correctly
See the Major Features article for all significant changes to Planned Work including
- Enhanced Planned Work Detail page on Desktop and Mobile
- Completing Planned Work with Tasks
- Rooms Planned Work with tasks requiring additional work
- Planned Work Calendar improvements
- Planned Work Rooms View improvements
Planned Work Rooms Check and Rooms Not Done
Improved filter options to filter for any date range on these pages.
Notifications
Automatic allocation of planned work now correctly sends notifications
Multiple Action
The bulk completion page has been optimized for improve speed and performance
Planned Work Printout
PMM / rooms maintenance printout now shows the correct Completion Date of the previous room maintenance jobs on the same room (previously was showing the Due Date)
When printing, a new print loading icon has bene added if the page takes longer than 2 seconds to open.
Routine Edit
Adjusting the routine lead time, now creates work orders at the correct time.
Planned Work Generation
Day light savings time adjustments made when creating work orders.
Planned Work Calendar
Planned Work Calendar now shows if the first ‘page’ of assets is linked to routines with a type of ‘standard’.
Coming in version 20 – this is an exciting new feature and we can’t wait to show you!
Cost Report
Export to Excel for material items now works as expected
Admin page
Please see Appendix 2 – v19 Setup Menu for detailed information
Login
To improve security and encourage user images, the user image has been removed from the login page.
Email with User Information
The initial email to a new user which contains the user name and password has been updated from "Your login credentials have been shared below" to “Your login credential is below”.
Change Password
The Change Password function is now directly accessible from the avatar icon (top right) and the screen design is improved by showing the password policy rules on the page
My Preferences
My Preferences (user preferences) page has a new tab called “Planned Work Print” and this clearly shows which areas of the Planned Work Orders will be printed.
Synchronize Data
Synchronize Data page has been added which describes the synchronize data process – this is necessary when changing settings or data and using Sidekick on mobile platforms.
Login
Simplified login messages for the user
Password policy icon has been moved and easier to read and understand
Warning message regarding password expiry now only shows for users with temporary passwords.
Users
User List: now only shows the “SSO Enabled” column for an SSO-enabled site.
Add User: all mandatory fields are now clearly in a red underline
Add Employee: now validates duplicate names in all languages
Edit User: corrected an issue displaying and editing Request Types for a user when some Request Types are set as ‘not in use’
Request Descriptions
Fixes relating to translations and escalation duration have been corrected
93 standard descriptions have been slightly adjusted to standardize the description by adjusting spacing, commas and formatting
Improved the encryption of data at rest for better security. Data in transit has always been encrypted.
ESCAP name, logo and orange colour has been replaced with the Sidekick name, logo and colours.
ESCAP name and logo remain
ESCAP orange colour has been changed to the Sidekick green colour