Setting up the Hotel Log

Hotel Log Set Up

Navigate to the Hotel Log on your Navigation Bar and click the settings button



 1.       Add list of all possible guest related concerns under issue type tabs. If you need to remove an item you can either untick the in use check box if the item has been used on a record before. If it has never been used, you can delete the item by clicking the cross

 



2. Repeat the same steps for the Resolution Tab list out all the possible resolution options for the above issue types. 

3. Enter all users who may need to be alerted as individuals for each item. Users will need to have an employee account active to be selected in this window.

4. If you wish to be able to send alerts to a set group of users these can be created in the Group Alert Tab. Add your Message Group i.e Executive Team, add the devices you want to be notified and if they can be notified when not active. 


                  

5. Once your s​​​​et up is complete ensure that your users have the required access. Under their User Account, select advanced settings and enable access to Service Issue / Complaint


      



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