Password Configuration

Give the ability for users to set a password that does not expire, update when their password expires and allow a user to change their password.

Click User Accounts under Admin > Security and Users,

Select the pencil icon against the user you wish to update.

This will give you three password options that you can configure. If you are setting the users password to never expire the password expiry date will dissapear.

Please note that if the user is a Super Administrator there password will be set to never expire to ensure they are always able to log into the system. 

When allowing a user to change their own password, ensure that the user has an active email address on their account for the system to send a password re-set email to.

• Related Articles

• Password Change Email

  Question The user wish to change the password, the employee has an email address however does not receive the recovery password via email.  Examine Check whether email settings are properly setup Check whether the employee has the correct email.  If ...

• User account - FAQs (e.g. reset password / activate / de-activate / log in credential expired / incorrect user name or password)

  Login information   The reason for this error is: In order to protect the information security of the hotel, the password is valid for 90 days. The system will prompt the user to change the password 15 days before the password expires. Reason: This ...

• General - Onpremise Reset password

  To change the existing password in the on-premise ESCAP system, please follow these steps Log in the system with the administrator account. Generally, the IT Manager and the Director of Engineering / chief engineer account have administrator ...

• User Access Permission Management

  Watch this video and learn all about setting up User accounts and managing permissions.

• Adding A New User

  Select User Accounts under Admin > Security and Users From the Use Account window you can edit or add a new user Complete below fields. If User is going to be assigned work, then also add an employee account Unsure what User Role to select?