The Hotel Log serves as a tailored tool for capturing details relating to guest concerns and feedback within your hotel. This module allows you to easily document and store information associated to a specific guest or employee and will form an integral part of your duty managers log and hotel operations.
The hotel log has two main views.
1. The Dashboard which shows the number of items in each status group along with when they were recorded up to the 3 months
2. The list view which shows a list of all items based on the filters recorded.
When setting up your Hotel Log you will need to create
1. Issue Types - Create a list of possible guest feedback and or issues
2.Resolution Types - Create a list of the possible resolutions for each of the above issue types
3. Individual alerts - You can use the individual alerts to notify specific employees when an item is logged
4. Group Alerts - Instead of an individual alert you might want to notify a group of employees, use group alerts to create group notifications.
The Hotel log will record all changes made to a record so you have full history of when an item was added, acknowledge by the duty manager, edited and resolved.
For more information - see the Hotel Log Manual attached to this article.
Related Articles
Hotel Log
The Hotel Log is designed to record information related to issues and complaints. You can use it to add issues and complaints and to attach specific guests and employees to these issues and complaints. It is a very flexible to configure it with your ...
Hotel Log Set Up
Navigate to the Hotel Log on your Navigation Bar and click the settings button 1. Add list of all possible guest related concerns under issue type tabs. If you need to remove an item you can either untick the in use check box if the item has been ...
Sidekick and Escap Technical Requirements
Overview Q2 Solutions software solutions are cloud applications running on Amazon Web Services. To use our core solution, you are only required to have an internet connection, and a supported internet browser, with a recommended screen resolution. Q2 ...
ESCAP on-premise compared to ESCAP Cloud
CATEGORY ESCAP ON-PREMISE ESCAP CLOUD TECHNOLOGY, SERVER and INSTALLATION Accessible only at hotel premises Hotel IT team required for all updates Hotel is required to provide a server, IT resources, backups, etc. Hotel IT needs to install ...
Exploring Key Features of Escap Cloud / Sidekick
In this article, we will look at the essential features offered by the Escap Cloud / Sidekick. These features are designed to enhance operational efficiency and streamline processes across various departments. 1. Reactive Work on Mobile Devices ...